Refunds, Cancellation & Billing
Effective date: [EFFECTIVE DATE — SET ON PUBLICATION — OWNER MUST CONFIRM] · Last updated: 30 September 2026
In short
Reports are non-refundable once delivered. If your report is not delivered, contact us and we'll resolve it.
If you're dissatisfied with an interpretation, you can ask us to review and re-generate it.
Memberships renew until you cancel. Cancel any time in My Plan — you keep access until the paid period ends.
1. One-time reports
Every report starts with a free preview so you can see the style and depth before paying. After that:
Your report was delivered, but you disagree with or are disappointed by the interpretation
Astrology is interpretive, so a reading you disagree with isn't a fault in the report and isn't refunded. Instead, tell us what feels wrong or unclear. If a section looks incomplete, off-topic or confusing, or your birth details were entered incorrectly, we will review it and, where appropriate, correct or re-generate the report at no extra cost. Re-generation is handled by our team (there is no self-service button yet).
You paid but the report never arrived, or was never generated
We'll investigate and deliver it. If we can't deliver the report you paid for, you get a full refund.
You were charged twice, or charged the wrong amount
We refund the duplicate or incorrect charge.
The report is materially different from what was described, or has a technical defect we can't fix
We'll fix it, and if we can't, we'll refund you.
You changed your mind after the report was delivered
Because a personalised digital report is created and delivered straight away, change-of-mind refunds aren't available once it has been delivered.
Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.
2. Memberships: renewal and cancellation
- How billing works. A membership is charged when you join and then renews automatically every month or year — whichever you chose — until you cancel. The amount and frequency are shown on the plan before you pay.
- How to cancel. Sign in, open your Profile page and choose Cancel Membership, then confirm. No call, email or retention offer is needed.
- What cancelling does. It stops all future renewals straight away. You keep full access until the end of the period you already paid for, then the membership ends. A confirmation email is sent.
- Partly used periods. The current period isn't refunded on cancellation, because access continues until it ends. There is no cancellation fee.
- Unused allowances. Monthly allowances (questions, report unlocks and similar) reset each month and don't carry over or convert to money.
- Your reports. Reports unlocked with your membership stay in My Reports after cancellation.
- Other ways to stop a payment. You can also cancel the mandate or a specific upcoming debit in your UPI app or with your bank/card issuer, which notifies you before each automatic debit. Please cancel on your Profile page as well so your account status is correct.
Membership refunds. We refund a renewal charged after you had already cancelled, a duplicate charge, or a period in which the membership features were not available because of a problem on our side.
3. Gifts
Gifts are prepaid and never renew. If the recipient didn't receive their gift code, contact us and we'll resend it. Refunds for gifts that have not been redeemed: [UNREDEEMED GIFT REFUND RULE — OWNER MUST CONFIRM].
4. Failed or interrupted payments
If a payment fails but money left your account, it is normally reversed automatically by your bank or Razorpay. If you don't see it back within a few working days — or your payment went through but you didn't get your report — email us with the Razorpay payment ID and we'll sort it out. Please don't pay again until we've checked.
5. How to ask for a refund, correction or re-generation
Email support@bhavishai.in with your Report ID (it looks like RPT-…) or the Razorpay payment ID, the email you used, and a short description of the problem.
We acknowledge requests within 48 hours and resolve them within one month at the latest — usually much sooner. If you're not satisfied, you can escalate to our Grievance Officer on the Contact & Grievances page.
6. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. We start the refund promptly once it's approved; how quickly it appears depends on your bank or card issuer and the payment method. Ask us for the refund reference if you need to trace it with your bank.
7. Chargebacks
If something went wrong, please contact us first — it's usually the fastest fix. You keep every right you have with your bank or card issuer, including raising a dispute.
8. Digital service delivery
BhavishAI sells digital services only. Nothing is shipped physically.
- What you get: a personalised written report (or membership access) based on your birth details.
- When: right after payment is confirmed — generation usually takes under a minute. Master deep-dives are generated separately and can take a few extra minutes. Memberships activate as soon as Razorpay confirms the payment.
- Where: on screen straight away, in your BhavishAI account (My Reports / Dashboard) when you are signed in, through a private report link, and by email to the address you gave us, with a PDF where available.
- If generation fails: we retry automatically, and our team is alerted to finish it. You don't need to pay again.
- If the email doesn't arrive: check spam/promotions, open your report from the dashboard, or contact us and we'll resend it.
9. Payment methods and security
Payments are processed by Razorpay, which offers UPI, cards, net banking and other methods at checkout. Memberships use Razorpay recurring payments (UPI Autopay or card mandates). We never store your card number, CVV, UPI PIN or banking passwords. For a payment issue you can also contact Razorpay through its support site at razorpay.com/support.