Contact & Grievances
Questions, a problem with a payment or report, or a complaint — here's how to reach us.
Customer support
Reports, payments, memberships, refunds and privacy requests.
Phone: [CUSTOMER CARE PHONE — OWNER MUST CONFIRM]
Mon – Sat, 10 AM – 7 PM IST. We usually reply within 24 hours.
Grievance Officer
If support hasn't resolved your issue, or you want to make a formal complaint.
[GRIEVANCE OFFICER NAME — OWNER MUST CONFIRM]
[GRIEVANCE OFFICER DESIGNATION — OWNER MUST CONFIRM]
[GRIEVANCE OFFICER EMAIL — OWNER MUST CONFIRM]
Phone: [GRIEVANCE OFFICER PHONE — OWNER MUST CONFIRM]
How complaints are handled
- Email us with your Report ID (RPT-…) or Razorpay payment ID, the email address you used, and what went wrong. Screenshots help.
- We acknowledge every complaint within 48 hours.
- We resolve it within one month of receiving it at the latest — most issues much sooner.
- Privacy requests (access, correction, deletion, withdrawing consent) follow the same route — use the subject “Privacy request”. See the Privacy Policy.
- Not satisfied? You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach a Consumer Commission under the Consumer Protection Act, 2019.
Common questions
I paid but didn't receive my report.
Check your spam/promotions folder and your dashboard first. Still missing? Email us with your payment ID and we'll deliver it — if we can't, you get a full refund. See Refunds & Cancellation.
Can I get a refund?
Reports aren't refundable once delivered, but undelivered reports, duplicate charges and genuine faults are. If you're unhappy with an interpretation, we can review and re-generate it. Details in the Refund Policy.
How do I cancel my membership?
Sign in, open your Profile page and choose Cancel Membership. You keep access until the end of the period you paid for.
My report seems off. Does birth time matter?
Yes — a few minutes can change your Lagna and houses. If your birth details were entered incorrectly, email us and we'll help correct and re-generate the report.
Partnerships
Email support@bhavishai.in with the subject “Partnership”.
Business details
Operated by: [LEGAL ENTITY NAME — OWNER MUST CONFIRM] ([LEGAL ENTITY TYPE — OWNER MUST CONFIRM])
Address: [REGISTERED / PRINCIPAL ADDRESS — OWNER MUST CONFIRM]
GST: [GST REGISTRATION STATUS / GSTIN — OWNER MUST CONFIRM]
Website: www.bhavishai.in